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Call us 1-800-634-5557

Customer service

Did you know...

When you call us during business hours we answer; not a machine, but a helpful, courteous person. We like it that way. We are the fortunate ones—we have some of the nicest customers in the world!

We have a record of every invoice since we started our business over 60 years ago.  We can assist you with choosing replacement parts and recalling what you bought even if you can't remember!

When a customer's operation is down, we provide immediate assistance to get equipment running. We will help determine the problem, then get you what's needed to get going again. Our first priority is to get you back up and running.

OESCO employs several firefighters that serve Conway's Volunteer Fire Department, located just across the street from our shop.  As a benefit to those employees and to the community, OESCO picks up hours for our volunteers when they are called away from their work.  In the early days, the majority of Orchard Equipment employees volunteered on Conway's Fire Squad. It got pretty quiet when most of them left, but it illustrates the character of our company!

We do business with thousands of vendors insuring that we get the best products available at the most competitive price. Our years of experience give us the edge in choosing well-made tools and equipment to get the job done. 

We like this business!

Payment

We can accept Mastercard, Visa, American Express and Discover card purchases online to cards issued in the US and Canada only. Your credit card will be charged at the time of shipment, unless other arrangements have been made.

If you are a customer in Alaska, Hawaii, Puerto Rico, Canada or an overseas customer, or you are planning to ship to a USPS post office box or to an address outside of the continental US, please call us during our regular business hours at 1-800-634-5557, and we will do everything we can to accommodate you.

Return Policy & Instructions

If you need to return an item, please call our office requesting authorization for a return.  Supply the invoice or order number and the reason you are requesting a return. If you believe your item should be covered under warranty, describe the defect.  Once the product is received, we will contact the manufacturer and credit your account based on the outcome of their analysis of the product.

Sales Tax

We collect sales tax in Massachusetts, Connecticut, and Rhode Island. For those eligible for exemption, send a signed copy of your current sales tax exemption certificate for the applicable state at least 5 days before your order is to ship.

Shipping

We can only process online shipments to the 48 states.

Unless drop shipped from a supplier, your package will ship from Conway, Massachusetts. 

We make every attempt to ship your order within 24 hours of its receipt. In the event that an item is currently out of stock, we promise to get your merchandise to you as quickly as possible. Generally, out of stock items should be on their way to you within 7 to 10 days. We will ship all orders complete unless otherwise instructed to do so.

You will note that, at present, we offer a single UPS Ground method of shipping product from our online store.  We do offer expedited shipping (UPS Next Day Air, UPS 2nd Day Air) but in those cases, it is best to call us with your order. That way, we can check stock and make sure that your order can ship that day. We can also provide a shipping cost estimate to you at that time, if you need one. 1-800-634-5557

Troubleshooting: Please enter a 5-digit zip into our system when requesting a shipping quote or when checking out. Zip+4 is not supported by this software.

Additionally, our online catalog includes a number of large items that cannot ship via UPS. We have included these items in the store so that we can better provide information regarding our products. Oversized items not eligible for UPS or USPS shipments will be delivered by OESCO or by truck freight.  Also, note that you are always welcome to pick up your order -- large or small -- at our shop in Conway, MA.

For further information on online shipping rates and expected delivery times, please see our Shipping Information page.

Special and Drop Ship Orders

Special orders for product not normally stocked by OESCO are non-refundable and non-returnable.  Our vendors frequently deal only in case lots so note that for special orders, it may only be possible to order case quantities  Prepayment for special orders is required.  Drop ship orders from the manufacturer may carry additional handling charges. Cancellation of these orders or refusal of delivery will result in a 15% restock charge plus any freight charges incurred.

Financing

We offer financing options through various sources for equipment sales. Please contact our office for more details.

Gift Certificates

Gift certificates are available in amounts over $20.00. We will include a personal note with the gift certificate if you'd like us to mail it for you!

Privacy

We do not provide the names and addresses of our customers to any mailing source. Call us to request an updated print catalog. We have ample catalogs available at trade shows, so if you'll be attending, make sure you stop to pick one up.

Note that you can download a PDF copy of our latest catalog from this website.

Prices

The prices shown in the online store are current. Prices do regularly change and you may note some discrepancy between prices here and prices in our printed catalog (which we print only once a year). Note that the online price is the correct price. Prices in our printed catalog may be out of date.